Our Approach
TRANSPARENCY
Being a scheme executive is a huge responsibility. You need to know exactly what is happening in your scheme, even though this is not your full-time occupation. We’ve learnt that an essential aspect of being the best is to listen to what our customers want and to answer complex problems with simple, user-friendly solutions. Each scheme managed by Rise Property Solutions receives a web-based online portal.
Your portal is linked to our internal systems and can be used to obtain live financial information 24 hours a day. This platform is specifically designed with Body Corporate and HOA management in mind, optimising time management with maximum efficiency outcomes. You will no longer need to email or phone your managing agent to obtain information on your scheme. A single system – simple to use, seamless to integrate and that consolidates all the essential management requirements including property management and accounting.
Now you can relax at home after a long day at work, log on to our online portal and access the following information at your fingertips:
Bank account balances
Income and expense
Actual budget comparison
Arrear levies
Copies of invoices paid and payable
Not only do you have this information readily available, but since this information is directly linked to our internal systems, you can rest assured that information is correct and up to date. By utilizing the tools available to them, scheme executives can take back control by monitoring the management of their scheme.
COMMUNICATION
In the age of emails, internet and instant messaging, communication is key to any community scheme. Our new CMS software enables us to communicate in bulk, on community or individual level, by email or SMS, ensuring that everyone in their unique role will be reached. Your online portal integrates the most effective communication tools available.
Owners and residents will receive personal login details which will not only give access to pertinent scheme information, such as conduct rules, circulars, notices, insurance information, etc., but they will access a wide selection of communication tools. Transfer and Clearance processes can be streamlined and closely monitored from the start of the processes up to and including clearance certificates that could be automatically generated on the completion of and compliance to all applicable legislation and financial specifications.
We furthermore offer a Whatsapp line to those individuals that require the service, as well as traditional channels such as phone & email, each request is properly managed by a ticketing system. Whether there is a maintenance issue, complaint, suggestion, or request for information – your manager is merely a click away. Furthermore, owners have access to their levy statements and historical levy information, complete with search and filter functionality. This is one of the perfect solutions for any investor needing to complete their tax returns.
Communication would be useless without continuity. To this end, Scheme Executives have their online access portal where scheme documents are saved for easy access. New trustees can revise minutes of previous meetings to orientate on decisions taken and future concerns that require attention.
INTEGRITY
“The quality of being honest and having strong moral principles”
Integrity is the most important aspect of any managing agent, but the proof is in the pudding. At Rise Property Solutions, we understand that our integrity is our most important quality. Our integrity is rendered through the following:
Bank accounts
Each Scheme has an individual bank account, which is opened in the name of the scheme. This enables us to supply the scheme executives with actual bank statements as opposed to manually captured documents claiming to be the real thing.
Integrity
Trasparency, transparency, transparency - the ultimate test for integrity.
No hidden costs
Rise Property Solutions is upfront with all costs associated with the management of your scheme. With each scheme utilizing their own bank account, there are no hidden bank charges, whilst all excess funds are deposited into an investment account which is also opened in the name of the scheme. By utilizing individual bank accounts, interest earned will be for the benefit of the scheme.
SECURITY
Why take the risk of compromising your scheme’s data, when you can rest assured with Rise Property Solutions that offer modern security solutions.
All information, including email communication, is kept in an offsite, state-of-the-art data centre, whilst being replicated to a backup data centre. All your phone calls are recorded for your security. Rise Property Solutions has implemented the latest technology to secure all networks through proper firewall systems. Our software is cloud-based and stored in a fully POPI compliant data centre. Hard copies of sensitive information are kept in POPI compliant, lockable, and fire-proof cabinets.
TECHNOLOGY
With the coming of the age of the internet, technology has become integral to the sustainability of any business. Technology is there to enable us to become ever more efficient and deliver more value to our clients. Rise Property Solutions uses the latest software, which has been developed by WeconnectU, one of the biggest community scheme software companies in the world.
Our software includes our online portal, whilst also implementing the most secure cloud-based servers. Our telephony systems ensure that you can connect with your manager, even when they are not in the office, whilst all our calls are recorded for record purposes. The best of all is that all our managers have, through securely encrypted links, direct access to our financial software and servers when attending your meeting, thereby ensuring that they can answer any question that might arise at a meeting, even when not at the office.
